Frequently Asked Questions
1. How can I get a sample for testing?
Samples can be sent upon request. Please note that sample costs and shipping fees are applicable before order confirmation.
2. What is the Minimum Order Quantity (MOQ)?
For standard packaging, we accept small quantities starting from 10 pcs. For custom logos or OEM packaging, the MOQ ranges from 100 to 2000 pcs depending on specific requirements.
3. What payment methods do you support?
We support multiple payment methods including T/T, L/C at sight, PayPal, and Trade Assurance.
4. What is the quality guarantee period?
We provide a 12-month quality warranty. In case of defective products, we handle the replacement process to ensure customer satisfaction.
5. Can you provide custom branding and packaging?
Yes, we offer comprehensive OEM and ODM services. Custom logos and packaging designs are a core strength of our production facility.
6. What is the expected delivery time?
Small orders and samples typically take 1-3 days. Bulk orders or OEM projects generally have a delivery lead time of 20-30 days.