Frequently Asked Questions
What is the expected delivery time?
For orders less than 300 sets, delivery is approximately 30-45 days after receiving the 30% deposit and confirming production drawings/colors. For larger orders exceeding 300 sets, the lead time is 45-60 days.
Can you provide customized furniture?
Yes, we specialize in customization based on your interior design, specific drawings, and size requirements. Materials, fabrics, and colors can all be adjusted to meet your needs.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 20 sets. Generally, a higher quantity allows for more competitive pricing on customized furniture orders.
What are the available payment terms?
We offer two main payment options: 1) L/C at sight, or 2) T/T with a 30% deposit and the remaining 70% balance paid before shipment.
How do you ensure product quality?
We implement a strict QC process: first, a pre-production sample is made for approval; second, each production step is inspected by QC; finally, a 100% inspection is conducted before packaging.
What happens if the furniture arrives damaged?
We use reinforced packaging for safe transit. If any damage occurs, please provide photos and quantity details, and we will reproduce the affected items free of charge.